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Returns and Exchanges


The Voyager Shop gladly accepts orders within 14 days of receipt for exchange or store credit minus any shipping and handling fees. Issued store credit does not expire. We do not process refunds. Returned items must be unworn, unwashed, undamaged or manufactured defective merchandise and all tags must be attached. No need to send us an original receipt which we have on file under your name, we’ll make an exchange or issue a merchandise credit based on the current selling price.
 
*ALL SALE AND DISCOUNTED ITEMS ARE FINAL.

During 14 days following the delivery of your order, you may request the exchange or store credit of items, which you must return to us in an unused, perfect condition. You may not handle the item more than necessary to determine the item’s qualities and fit. Returns will only be accepted if labels, such as, but not limited to, hangtags, and original packaging are fully intact. Revolver cannot accept returns where labels have been removed. If the item has been handled more than is deemed necessary, the customer will be liable to compensate Voyager for the incurred value reduction. All exchanges are subject to availability and can only be made to another size, color or style as they originally bought item. 

Shipping charges on returned items are at the customer’s expense. However, Voyager will not charge additional shipping on exchanges. Items cannot be exchanged or refunded at our stores.

In addition to the guidelines above the following bullet points are important to observe when handling your item:

• Items must be returned within 14 days of receiving your order and the items must be in perfect condition. We do not need a copy of the original invoice as we have all proper documentation on file.

• Returns will only be accepted if labels and original packaging are fully intact. Voyager cannot accept returns where labels have been removed.

• All shoes should be tried on a carpeted surface before wear. 

• Shoes must be returned in their original, undamaged shoe box as this is considered part of the product.

You are responsible for the shipping of returned items back to Voyager.

Voyager Shop
Att: Returns
365 Valencia St
San Francisco, CA
94103

We prefer that international orders are returned to us via UPS or your domestic Priority mail handler to ensure that they are protected and insured during transit. However, you may return the goods to us by any secure means, but please note that items lost in transit are not insured and compensated for by Voyager.

We do not refund purchased items and all sale and discounted items are final. Note that additional duties and/or taxes as well as shipping costs will not be refunded. For exchanges, after we receive the returned item and if the item requested for exchange is in stock, we will send you the requested item via USPS priority mail. Additional shipping costs may apply for exchanges. 

If there are no items that you would like to exchange, we will issue you a store credit to use on any item available on our website. Issued store credits do not expire until they are used. Store credits are issued as a payment code that you can use in the discount section when paying out.

Please contact info@theVoyagerShop.com for further inquiries about your store credit and one of our associates will be able to help you.

FAULTY ITEMS

If you receive a faulty item or the item does not live up to our quality standards, please contact us at info@TheVoyagerShop.com for further consultation. Voyager is responsible for all shipping charges involving claims and incorrect deliveries. Faulty items will be exchanged for the same type of product, subject to availability. You must return the item you consider faulty to us within a 14-day period following delivery. Items can also be exchanged or refunded in person at our locations in San Francisco, CA.

During our review over the item and it is not deemed faulty by our standards or has been tampered with, we can at any time, reject claims of fault.

EXCHANGES & RETURNS WITHIN THE USA 

Please follow our instructions below to make a return or exchange within the USA:

1. Place the item/items in the original packaging provided or any similar solid carton, to ensure that items are adequately protected in transit.

2. Please email info@theVoyagerShop.com that you are returning the item. If you would like to exchange the item, please provide information on the item you wish to exchange your for and we will check if it is available for you.

3. Ship back to us within the 14 day return period.

4. Return at your nearest delivery point.

EXCHANGES & RETURNS INTERNATIONALLY

Please follow our instructions below to make a return or exchange internationally:

1. Place the item/items in the original packaging provided or any similar solid carton, to ensure that items are adequately protected in transit.

2. Please email info@TheVoyagerShop.com that you are returning the item. If you would like to exchange the item, please provide information on the item you wish to exchange your for and we will check if it is available for you.

3. Ship back to us within the 14 day return period. Please make sure all proper shipping information is on the package for customs.

4. Return at your nearest delivery point.